Info & FAQ's

How do orders work?

First know, we are a small local golf shop to the Southern New England area. Chances are, we don't have what you are looking for in stock for immediate shipping (we're not Amazon...). Most everything we offer on our website (except for Limited Edition & Unique Items), we order directly from the manufacturer and have the item(s) shipped directly to you per your request. Why do we do this? Two reasons.... One, this GUARANTEES that you are receiving AUTHENTIC equipment. Two, this allows us to offer you anything you wish, by not settling on what you can find and/or what is "in stock", but rather what you want. Our website allows you to customize so many different aspects of new clubs, or shaft offerings, we don't want you to be limited when there are so many possibilities available in equipment. It is our philosophy that for greatness, sometimes you have to wait a couple days ;)

How do I place my order?

Browse through the site until you find the item you wish to purchase. Search is the fast method if you know the partial product name.
From the product page, select Add to Cart button. You'll get a confirmation message in the upper right corner saying the item was added to your cart. When you're finished you can click the Checkout button to place your order.

PLEASE NOTE: Items are only held for you once you place an order. Adding items to your cart does not guarantee that you'll be able to purchase it at a later date. It's possible for an item to sell out while in your cart.
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Is this site secure?

We are committed to ensuring that your information is secure. Any personal information given to SpargoGolf.com will be protected with the utmost care. Any personally identifiable information will not be disclosed to any third parties without your consent.

For your safety and protection, your credit card information is not stored on our servers at any time.
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Can I track my order status?

Yes. We send a confirmation email when your order is placed. And send another confirmation when it has shipped. If you need more up to the minute information on your order just give us a call, we'd be happy to keep you up to speed. We do not currently have an automated system for checking the current state of your order.
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How do I use a coupon or discount code?

Depending on what option you choose for checking out the process is slightly different. Look for a text field that is marked "Discount Code" or "Coupon Code". Enter in your discount code and click "Apply" to deduct the coupon amount or percentage from your order total.
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How can I pay for my order?

Spargo Golf accepts Visa, MasterCard, American Express and Discover credit card payments. We also accept PayPal and Google Checkout.
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How do I cancel or make changes to my order?

Give us a call (401) 946-4653 to request changes to your order (Note: Depending on how far along your order has been processed when you contact us somethings may not be alterable). Not all orders may be canceled such as special sale items or custom orders.
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Why has no one responded to my emails to Customer Service?

Most likely we've received your email and have responded. Some email providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there. It may also be a good idea to add our reply-to email to your contacts so future emails are not blocked.

During sales or peak demand times our customer service may be a bit backed up. If you sent an email and haven't heard back from us after 3 business days, feel free to contact us online.
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What shipping options do you offer and where?

We offer the following options for shipping to domestic US addresses.

Excluding Alaska, American Samoa, Armed Forces, Armed Forces Americas, Armed Forces Pacific, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and Virgin Islands.

Domestic Continental US Orders

FedEx Ground
USPS

Can I track my shipment?

You may be able to track your shipment depending on the shipping method. The tracking number will be included in the shipment notification email. If you have the tracking number, you can track your shipment at FedEx.com

The following shipping options are traceable:

Domestic Continental US Orders

FedEx Ground
USPS

How long will my order take to arrive?

If you received a shipping confirmation email, your order has shipped from our shop. Check the estimated delivery times for your shipping method:

Domestic Continental US Orders

FedEx Ground (2-5 business days)
USPS Postal (1-4 days)

Please note that the time frames listed above only apply to the estimated time it will take for your order to arrive FROM THE DATE IT WAS SHIPPED.

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What is your policy on returns?

We want you to love what you order. If you're not satisfied with your new item purchase, please return the new unused item(s) for an exchange, refund or credit. All returns must be made within 15 days of placing your order. We don't accept returns or exchanges after the 15 day period.

Please let us know if you would like to return your new unused item(s) for an exchange, refund, or store credit. In order to process your return, exchange or refund, please include your name, email address and order number along with the items that you're returning, or exchanging. You'll be responsible for the shipping charges associated with sending the return back to us. We will issue the return, exchange or store credit when we receive your items.

If you're asking for an exchange, we'll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you store credit instead. If you do not want the credit, you can email us and change it out for a refund or a different item(s). If you're asking for a refund, you'll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.

All returned items must be in the original condition you received them in. We do NOT accept items have have been used.

**Gift Cards are NON-REFUNDABLE**

We are unable to accept returns on Pull Outs, Pre-Owned or custom orders, because they are assembled specifically for you.

If you have any other questions about returns please feel free to contact us online.
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