We welcome your questions and feedback. Feel free to contact us online or if we are online to chat we should be able to reply instantly. For the fastest solutions, read our frequently asked questions below.
First know, we are a small local golf shop to the Southern New England area. Chances are, we don't have what you are looking for in stock for immediate shipping (we're not Amazon...). Most everything we offer on our website (except for Limited Edition & Unique Items), we order directly from the manufacturer and have the item(s) shipped directly to you per your request. Why do we do this? Two reasons.... One, this GUARANTEES that you are receiving AUTHENTIC equipment. Two, this allows us to offer you anything you wish, by not settling on what you can find and/or what is "in stock", but rather what you want. Our website allows you to customize so many different aspects of new clubs, or shaft offerings, we don't want you to be limited when there are so many possibilities available in equipment. It is our philosophy that for greatness, sometimes you have to wait a couple days ;)
Below is a better understanding of what the process is:
New Clubs: 2-3 weeks for you to receive the item(s) you ordered. After receiving your order, we contact the manufacturer (Mizuno, Titleist, etc.) directly with your information. After the OEM receives your order (pending any backorders that may exist, which we will inform you of so you're kept in the loop) it takes approximately 7-10 days for them to build, prepare, box and ship your item(s), THEN 4-5 days shipping to you via FedEx or UPS (depending on manufacturer). This GUARANTEES that you are getting AUTHENTIC equipment directly from the manufacturer and made to your requested specifications.
Custom Ferrules: 7-10 days for you to receive your ferrule order. These ferrules are made-to-order! With so many combinations of colors and sizes, inventory is not kept. Upon receiving your order, a blueprint is sent to our manufacturer (located in a different location) to your specific request. Ferrules are manufactured within 4-6 days, and shipped via USPS.
Limited Edition & Unique Items: We DO have these items in stock. Upon your order, we simply need to pack and ship out to you. Easy as pie. You snooze, you loose with these items. We only have 1 of these things, and will never get more.
Custom Shaft Builds: 2-3 weeks for delivery. We order your shaft and adaptor (if needed) upon your order. We receive the shaft and all necessary parts within 7-10 business days, then ship out to you.
Custom FootJoy Shoes: 4-6 weeks for delivery. They come directly to you from the manufacture facility located outside the U.S.
FootJoy Shoes: 2-3 weeks for delivery. The main FootJoy warehouse is located in Massachusetts. Approximately 7-10 days to ship out of warehouse, then Ground shipping to you.
We offer the following options for shipping to domestic US addresses.
Excluding Alaska, American Samoa, Armed Forces, Armed Forces Americas, Armed Forces Pacific, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and Virgin Islands.
Domestic Continental US Orders
We want you to love what you order. If you're not satisfied with your new item purchase, please return the new unused item(s) for an exchange, refund or credit. All returns must be made within 15 days of placing your order. We don't accept returns or exchanges after the 15 day period.
Please let us know if you would like to return your new unused item(s) for an exchange, refund, or store credit. In order to process your return, exchange or refund, please include your name, email address and order number along with the items that you're returning, or exchanging. You'll be responsible for the shipping charges associated with sending the return back to us. We will issue the return, exchange or store credit when we receive your items.
If you're asking for an exchange, we'll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you store credit instead. If you do not want the credit, you can email us and change it out for a refund or a different item(s). If you're asking for a refund, you'll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.
All returned items must be in the original condition you received them in. We do NOT accept items have have been used.
**Gift Cards are NON-REFUNDABLE**
We are unable to accept returns on Pull Outs, Pre-Owned or custom orders, because they are assembled specifically for you.
If you have any other questions about returns please feel free to contact us online.
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